A 20-minute call
Tell us what is not working. No deck, no discovery phase, no invoice.
Book the callA CRM built around how a hospital actually works
- Client
- A well-established multi-department hospital in India (under NDA)
- Industry
- Healthcare
- Size
- Mid-sized hospital, multiple departments
Results
- What changed A phone register and several spreadsheets → one system with an audit trail
- Designed around The hospital's own enquiry → appointment → department → follow-up → recall path, not a sales funnel
- Access Role-based from day one — reception, departments and administration each see only what their role needs
Described rather than measured. We publish numbers only where we have them.
The problem
Patient enquiries, referrals and follow-ups were spread across a phone register, several spreadsheets and the memory of long-serving staff. Generic CRM products assume a sales funnel — a lead, a deal, a close. A hospital does not work that way. A patient relationship is long, recurring, involves several departments, and is bound by expectations about who may see what.
What we did
We spent time watching the front desk and the departments before designing anything. The system we built follows the hospital's own path — enquiry, appointment, department, follow-up, recall — rather than a sales pipeline bent into shape. Role-based access was in the design from the first day, not added later: reception, department staff and administration each see what their role needs and nothing further. Follow-up and recall reminders are automated, which is the part that was quietly being missed.
Start small
Three doors. The first one is free.
You should be able to find out whether we are any good without signing anything.
One first engagement
A published band, a fixed scope and a date.
See the price bandsWe run it for you
Outbound, a care plan, or an ongoing build team.
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